Your clinic's best coordinator. Day and night.
A patient writes long after the front desk has gone home. What happens next, read and answered and qualified and booked, unfolds in one WhatsApp thread.
It never misses.
ILLUSTRATIVE DEMO · NO REAL PATIENT DATA
THE COORDINATOR · LIVE
Reads the inquiry
Language detected · after hours
Answers the question
From your clinic's approved answers
Qualifies the patient
What a receptionist would ask
Checks calendar
Only slots your clinic allows
Books the slot
Confirmed in the same thread
Notifies the owner
Logged for the clinic
WHAT CHANGES
The inquiries that used to wait no longer wait.
Nothing sits in an inbox until morning. The coordinator is already answering while the front desk is closed, and while you rest.
23:00
The late inquiry is already answered
The message that would have waited until morning is met in seconds, before the patient writes to another clinic.
SATURDAY
Weekend demand, no weekend shift
Saturday and Sunday inquiries are qualified and booked without asking anyone to come in.
06:30
You wake to bookings, not a backlog
Overnight consultations are confirmed and summarised for you before you open.
IT QUALIFIES. IT DOESN'T JUST REPLY.
A good coordinator asks the right things first.
Before a slot is ever offered, the coordinator establishes what a human receptionist would, naturally, in the patient's language, and never straying into clinical advice.
- 01
What the patient is looking for
Treatment interest is established in the patient's own words before anything is suggested.
- 02
Timing and urgency
Whether this is research for next year or a decision for next week changes the right next step.
- 03
Language and location
Detected from the first message; international patients are routed to the video-first path.
Anything clinical, routed to your team
Medical questions are never answered by the system. They are flagged, logged and escalated to a named person at your clinic.
THE CORRECT NEXT ACTION
The moment it must not answer, it doesn't.
A medical question arrives at 23:46, long after clinical hours. The coordinator reassures the patient at once, explains plainly that medical advice must come from the clinical team, and sets a clear expectation for what happens next. The case is logged, prioritised, and routed into your workflow.
It isn't valuable because it answers everything. It's valuable because it always chooses the correct next action.
Request a pilotLogged · clinical queue · high priority
ILLUSTRATIVE · NO REAL PATIENT DATA
WHY REPLYION
Not a chatbot. A coordinator that knows its limits.
Clinically supervised
It never gives medical advice. Protocols and escalation rules are set with your team.
Multilingual detection
Automatically detects the patient's language across the languages Replyion recognises, and replies in English or Spanish today (more reply languages on the roadmap).
On your WhatsApp
Your existing clinic number. No new app for patients, nothing for them to install.
Supervised & logged
Every conversation recorded for the clinic; escalations route to your team.
PART OF THE SYSTEM
Every conversation makes the whole clinic run better.
More consultations booked, less weight on the front desk, and a clearer view of where your patients come from. The coordinator is where it starts. See the whole system on the homepage ›
READY WHEN YOU ARE
Put the coordinator on your real inquiries.
NO DECK. NO DEMO THEATRE. A WORKING PILOT.
- A supervised WhatsApp coordinator on your own number: answers, qualifies, and records bookings, replying in English and Spanish.
- Human review of every reply during the pilot. Nothing goes out unseen.
- Escalation of medical and safety questions to your team, with an honest acknowledgement to the patient.
- Your escalation contacts, response windows, and front-desk handover script.
- Which of your approved answers the coordinator may use, reviewed by your medical director.
- Diagnose, interpret results, or recommend medication. Ever. Those route to your clinicians.
- Send unsupervised messages during the pilot, or claim actions it did not take.
- Store patient data outside the EU at rest.
Status: in pilot. Structurally complete and rehearsed; the first live clinic is what turns rehearsed into proven, and we say it in that order.